tells you information about us and informs you of the legal terms and
conditions (the “Terms”) which govern your use of our ("Seller", "We", "Us", "Our") webstore (the "Webstore").
These Terms will apply to any contract between you and the Us in
respect of your purchase of video game related products, items and other
content (“Products”) on the Webstore (“ Contract”).
Please read these Terms carefully and make sure that you understand them
before ordering from the Webstore. Please note that before placing an order
you will be asked to agree to these Terms. If you refuse to accept these
Terms, you will not be able to place an order.
You should print a copy of these Terms off or save them to your computer
for future reference.
We amend these Terms from time to time, as set out in Condition 11. Every
time you wish to place an order, please check these Terms to ensure that
you understand the terms which will apply at that time. These Terms were
most recently updated on 13th August 2020
These Terms are only available in the English language.
Information about us
We are a Licensed seller for goods for this online game server ("Game Server").
We license digital goods and software from the Game Server and are selling the Products to
you. We are Tebex Limited t/a Tebex, a company
registered in England and Wales with company number
08129184 and with our registered office at Tebex Limited, Levy Cohen & Co, 37 Broadhurst Gardens, London, United Kingdom, NW6 3QT. Our VAT numbers are GB167189962 & EU372035465.
If you wish to contact us for technical support, you need to report a store for fraudulent activity, or that a Game Server is breaching our or a partner's UAP, you can contact us by visiting https://www.tebex.io/contact/checkout.
If we have to contact you or give you notice in writing, we
will do so by e-mail or by pre-paid post.
Use of the Webstore
Your use of the Webstore is governed by our General Website
Terms & Conditions. Please take the time to read this
document, as it includes important terms which apply to
Our relationship with the Game Server and how the Contract is formed
between you and the Us
Our Webstore will guide you through the steps you need to
take to place an order with Us. When using Our
order process you should check and amend any errors before
submitting your orders to Us. Please take the time
to read and check your order at each page of the order
We license logos, graphics, logos, wordmarks and other assets for the purposes of advertising
and selling software for the Game Server. We license the rights to sell such software that provides
in-game rewards and benefits from the Game Server in question.
The Game Server has given Us express permission and a license to Sell such products that provide in-game benefits or rewards
and perform the role of merchant of record for the sale of Products.
As the Seller, We may negotiate and conclude the sale of goods, or decline to conclude a sale for any reason we see fit, including but not limited to
potential fraudulent activity or your previous interactions with Us.
When you buy Products on the Webstore, you will be entering
into a Contract with Us for the purchase of Products. No contract is formed
between You and the Game Server in this regard.
If you require support or have any questions or concerns
relating to the Contract or the Products, you should
contact Us. Please see
Condition 2 which details the contact address that you can
contact us on, and how we will contact you in the event
that you have a question, concern or dispute.
Problems with the Products
Your contract with Us means that we will make every reasonable effort to resolve any products or queries You may have.
To contact us, please refer to Clause 4.6 above.
If difficulties are encountered with the performance or non-performance of an ancillary service provided to You (for example, access to the server),
that is related or required to use the Product We have sold, then we may refer you to
specialised external support, however you should always contact us in the first instance.
The Webstore and Products
All title, ownership rights and intellectual property
rights in the Webstore are owned by Us. All title,
ownership rights and intellectual property rights in the
Products are owned by the Game Server and licensed to Us. We,
the Game Server and our licensors reserve all rights in national
and international law to protect such rights in the event
of any violation of these terms by you.
We do not guarantee continuous, error-free, virus free or
secure operation and access to the Webstore and its
Purchases from Us are payments for the virtual items contained in the purchase.
This transaction is final and there are no refunds. If you are banned for breaking the rules of the Game Server, you will not be refunded this money.
Bans are subject to the full discretion of the Game Server, and their rules can be changed at any time.
There is no guarantee on being able to access the Game Server, and if the server is no longer operated the virtual items are forfeit.
All items are virtual and have no value, and cannot be exchanged for real-world currency of any kind.
Restrictions on use of Webstore
You shall not use the Webstore for any purpose other than
to make personal, non-commercial purchases of Products,
except as otherwise permitted by this Agreement. You shall
not sell, rent, lease, license, grant a security interest
in the Webstore to others without our prior written
You shall not in whole or in part, copy, reproduce,
publish, distribute, translate, modify, create any
derivative work from, disassemble, decompile, reverse
engineer or otherwise attempt to discover the source code
contained in or pertaining to the Webstore.
How we use your personal information
We only use your personal information in accordance with
Please take the time to read this document, as it includes
important terms which apply to you.
You may only purchase Products from the Webstore if you are
at least 16 years old.
All sales through the Webstore will be processed through
our checkout platform located at https://checkout.tebex.io/.
Payment methods, delivery times, taxes and fees will be
detailed as part of the checkout process. Please take the
time to read and check your order at each stage of the
All orders will be subject to these Terms in addition to
any terms and conditions of the publisher of the relevant game
and the terms of any ancillary service provided to You that is related or required to use the Product We have sold.
In the case of a conflict between any of the said terms and
conditions, these Terms will take priority.
You should contact Us in the event that you have
any queries or issues with your order or Our terms and
conditions of sale.
Our right to vary these Terms
We amend these Terms from time to time. Please look at the
top of this page to see when these Terms were last updated.
Every time you order Products using the Webstore, the Terms
in force at the time of your order will apply.
We may revise these Terms as they apply to your order from
time to time to reflect any changes in relevant laws and
If we have to revise these Terms as they apply to your
order, we will contact you to give you reasonable advance
notice of the changes and let you know how to cancel your
order if you are not happy with the changes. You may cancel
either in respect of all the affected Products or just the
Products you have yet to receive.
Right of Withdrawal and Refund for European Union customers
This Condition 12 only applies to European Union (“ EU”) customers.
EU law provides you with a right of withdrawal on software
sales (i.e. the agreement between you and Us). This
can be excluded for digitally provided content once the
content is provided to the end user. The EU statutory right
of withdrawal ends 14 days after you purchase or (where you
have provided the appropriate consent and acknowledgement)
the moment you start downloading the content and services
for the first time (whichever is sooner).
We are obligated to inform you of your EU right of
withdrawal in detail, which you can find in Schedule 1. If
this Condition 12 should in any way differ from Schedule 1,
the terms in Schedule 1 shall prevail.
Because you are a consumer, We are under a legal
duty to supply Products that are in conformity with the
Contract. As a consumer, you have legal rights in relation
to Products that are faulty, not as described or not
provided with reasonable skill and care. These legal rights
are not affected by your right of withdrawal referred to in
Condition 12 and Schedule 1 or anything else in these
Terms. Advice about your legal rights is available from
your local Citizens' Advice Bureau or Trading Standards
Delivery of Products from the Webstore is performed by Us.
The terms relating to this may form part of your
Contract. You should contact Us in the event that
you have any queries or issues in respect of this.
Price of Products
The price of Products to be paid by you is set by Us
and will be as quoted on the Webstore at the time
you submit your order.
We may change the prices from time to time, but
changes will not affect any order you have already placed
that has been accepted by Us.
Payment processing related to Products purchased on the
Webstore is performed by us and our third-party payment
If VAT (or any similar sales tax) is chargeable on any
payments for Products in any territory, we will add such
VAT amount to the price to be paid by you.
The terms relating to any mistake caused by incorrect
pricing or incorrect treatment of VAT are as agreed between
you and Us.
How to pay
You can only pay for Products using payment methods we specify during your checkout flow.
When you provide payment information to us you represent to
us that you are the authorised user of the card, PIN, key
or account associated with that payment and you authorise
us to process your payment with our chosen third-party
payment processors for any fees incurred by you. We may
require you to provide your address or other information in
order to meet our obligations under applicable tax law.
You agree that you will not use IP proxying or other
methods to disguise your place of residence, whether to
circumvent geographical restrictions on game content, to
purchase at pricing not appropriate to your geography, or
for any other purpose.
Please note that some payment methods may attract additional fees for reasons including but not limited to: currency conversions, gateway fees, originator fees.
We recommend you check closely the amount to pay on the confirmation screen provided by any acquirer or PSP used by us.
If we fail to comply with these Terms, we are responsible
for loss or damage you suffer that is a foreseeable result
of our breach of these Terms or our negligence, but we are
not responsible for any loss or damage that is not
Loss or damage is foreseeable if it is an obvious
consequence of our breach or if it was contemplated by you
and us at the time we entered into these Terms.
Loss or damage is not foreseeable if it relates to a loss
of goodwill, computer failure or malfunction, any indirect,
incidental, consequential, special, punitive or exemplary
damages, any delay or inability to use the Products or any
other damages arising out of or in any way connected with
We do not in any way exclude or limit our liability for death
or personal injury caused by our negligence or fraud or
The Webstore may provide links to other third-party sites
or third party vendors who provide content, goods and or
services on the Internet. Any separate charge or
obligations you incur in your dealings with these third
parties is your responsibility. We make no representation
or warranties, either express or implied, regarding any
Other important terms
We may transfer our rights and obligations under these
Terms to another organisation, but this will not affect
your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under
these Terms to another person if we agree in writing.
These Terms are between you and us. No other person shall
have any rights to enforce any of their terms, whether
under the Contracts (Rights of Third Parties) Act 1999 or
otherwise. However, we and you will not need the consent of
a recipient of your gift of a Product to cancel or make any
changes to these Terms.
Each of the paragraphs of these Terms operates separately.
If any provision or part-provision of these Terms is or
becomes invalid, illegal or unenforceable, it shall be
deemed deleted, but that shall not affect the validity and
enforceability of the rest of this agreement. If any court
or relevant authority decides that any of the conditions
are unlawful or unenforceable, the remaining conditions
will remain in full force and effect.
If we fail to insist that you perform any of your
obligations under these Terms, or if we do not enforce our
rights against you, or if we delay in doing so, that will
not mean that we have waived our rights against you and
will not mean that you do not have to comply with those
obligations. If we do waive a default by you, we will only
do so in writing, and that will not mean that we will
automatically waive any later default by you.
Please note that these Terms are governed by English law.
This means any dispute or claim arising out of or in
connection with them will be governed by English law. You
and we both agree that the courts of England and Wales will
have non-exclusive jurisdiction. However, if you are a
resident of Northern Ireland you may also bring proceedings
in Northern Ireland, and if you are a resident of Scotland,
you may also bring proceedings in Scotland.
As a consumer, you will benefit from any mandatory
provisions of the law of the country in which you are
resident. Nothing in these terms and conditions, including
Condition 19.6 affects your rights as a consumer to rely on
such mandatory provisions of local law.
Schedule 1 – Right of Withdrawal for EU Customers
This Schedule only applies to EU customers.
As a user of the Webstore domiciled in an EU member state, you have
the right to withdraw from any purchase on the Webstore without
giving any reason.
For any digital content purchased online, you have agreed upon
checkout that the withdrawal period will expire 14 days after you
purchase such digital content or when you start downloading the
content for the first time, whichever is sooner.
To exercise the right of withdrawal, you must inform Us of
your decision in writing by email to
withdraw from the purchase by an unequivocal statement.
To meet the withdrawal deadline, it is sufficient for you to send
your communication concerning your exercise of the right of
withdrawal before the withdrawal period has expired.
If you exercise your right of withdrawal, we shall reimburse to you
all payments received from you without undue delay and in any event
not later than 14 days from the day on which We are informed
about your decision to withdraw from this contract. We will carry
out such reimbursement using the same means of payment as you used
for the initial transaction, unless you have expressly agreed
otherwise; in any event, you will not incur any fees as a result of
The statutory right of withdrawal is not applicable as regards the
supply of digital content which is not supplied on a tangible
medium if the performance has begun with your prior express consent
and your acknowledgment that you thereby lose your right of
Ancillary Services: In order to access or use the Products purchased, You may need to
access or use ancillary services provided by third parties (such as servers, games clients etc).
Access and use of these ancillary services may be subjected to additional terms.
We recommend that you locate and review any such terms, as You agree any such terms, or your disagreement
with such terms, will not affect or otherwise alter this purchase, and you acknowledge that no refunds will
be given after the Purchase is made under any circumstances.